Chat software is a tool offered by some websites which allows the visitors to get real time support. The user will typically click on a menu button to open a chat window. A live representative of the site will answer any questions which the visitor has. A monthly fee will usually be charged to visitors in order to use this service. It is also possible to purchase a script which will allow you to run the software on your own server.
When you choose a live chat software, it is important to make sure it offers you the best features available. You should be able to monitor the visitors who come to your site, and this should be done in real time. The purpose of chat software is to effectively communicate with your visitors. People who come to your website are more likely to buy your products if they know they can get live customer support. Live chat software will make your site interactive, and will allow you to effectively communicate with your visitors.
Another feature you should look for in chat software is the ability to customize your window. Adding your custom logo and design to the window will allow it to match the design of your website. This will give your site a professional look. A real time protocol should be offered, and this means that there will be no delays in service. You should not have to refresh the page. Good chat software will also allow you to receive messages offline via email. A good service you should look at is called KariChat, and can be found at karichat.com.
There are a large number of live chat software services online, and it may be hard to decide which one to purchase. You should look at a service which offers a low monthly price for a large number of features. Live chat software will make your customers more loyal to your service, because allowing them to chat with representatives after a sale will give your service a reliable impression. The service should also be compatible with a large number of systems. Using a service which only works with some computers or browsers will limit the number of customers you will have.
Chat software is a powerful tool for both small to medium sized businesses. It allows you to interact with your visitors for a small monthly fee. Traditionally, setting up a PBX system in a traditional office for visitors cost thousands of dollars, and could only be afforded by medium to large enterprises. Live chat software brings customer service to your site, and will increase your sales and revenues. The software which you use should be hosted off a server, and you should also have the ability ot watch multiple sites simultaneously.
Live chat software is good for those who have a ecommerce website. If you are offering a product or service, and it is essential for you to be able to communicate with your customers, chat software is an indispensable tool you will not want to be without.
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ABOUT AUTHOR: Ameet Arurkar is the Founder President of Stargate Holdings Inc. He has served as the President of Valvola Corporation and the Managing Director of Intelisys India Ltd and has an experience of over 8 years in www.karichat.com
Web Application Software and Ebusiness.
Article By: Ameet Arurkar